Back Store
The customer has a period of 15 days from the date of purchase to return a product with which they are not satisfied. Within this period, you may return said product to us along with a copy of the invoice and provided that they meet the following requirements:

- Only products that are sent in their original packaging will be accepted.
- They must not have been used or assembled
- They must contain everything they originally had (accessories, manuals, etc...)
- The original sales packaging must not arrive damaged or with packing tape or transport labels attached directly to it. To do this, you must condition it appropriately

Do you want to cancel an order?:
Orders can be canceled as long as they have not left our facilities. To do so, simply contact us by email (opticasmayorvision@gmail.com) and tell us that you want to cancel your order. If it has not been delivered, it will be canceled and the amount will be refunded to the same payment method that you selected during the purchase. (If the order could not be cancelled, a return process would be carried out as detailed below)

Do you want to return a product? It is very simple:
VIA EMAIL:
Send an email to the following address opticasmayorvision@gmail.com with your personal data as well as the order number, indicating the "reason for return":
- Purchased by mistake.
- I found it cheaper.
- Inadequate performance or quality.
- The product is damaged, but the packaging is fine.
- The product and packaging are damaged.
- He came too late.
- Missing parts or accessories.
- It is not the product I ordered.
- Defective / Does not work well.
- I have received more products than ordered.
- I do not love you anymore.
- The product or the manual are not in Spanish.
- Does not correspond to the description on the web.

PREPARE THE PACKAGE
Our after-sales department will study your request and when you receive the email accepting your request, write the reference of your return (.........) on a piece of paper and put it inside the package.

TRANSPORT
When we receive the notice indicating that your package is ready, you can choose one of these two options:
- Send it on your own and with the transport company you choose.
- Indicate us by email (opticasmayorvision@gmail.com) so thatWe ordered our carrier to go pick it up.
Once the product is received, our technical service will review it and if everything is correct, the amount will be paid, discounting the transportation costs derived from shipping and collection if applicable, since in the case of a return it is not possible to assume the costs. of transport in all the situations described in the "reasons for return" section.

REFUND THE MONEY
The payment will be made by the same means by which the payment was made. In case of payment by transfer, we will ask you for a bank account number where the deposit can be made effective.
Share by: